Journal
Engineering journal
Write-ups of problems that burned me and solutions that held. No industry news, no “10 trends” lists.
26 July 20267 min readA chatbot people do not immediately close
Why bots annoy everyone and what separates the ones people actually use. Five rules worth writing into the brief before you commission anything.
chatbotscustomer experiencepractice
14 July 20268 min readWhat to automate first: a method that takes one evening
How to pick the process whose automation pays back, and tell it apart from the one that merely annoys you. Four columns and the ten-minute rule.
automationmethodsmall business
18 June 20267 min readThree failures that metrics never show
The dashboard is green and the system is not doing its job. Three cases from my own trading system and what to do about them.
reliabilitytrading systemspost-mortem